Assoc IT Specialist @ Replicon

Home > IT Infrastructure Services

Assoc IT Specialist

Replicon
3 - 5 years
Remote
2 months ago
Email to a friend
Report this job

Job Description

Serve as Team member on a 24x7 IT Network Operations Center (IT NOC).
Monitor performance and service availability of global IT services including voice/data network, hardware, servers, and business applications with provided tools
Generate and track trouble/service tickets
Maintain service outage log and shift logs
Receive and respond to inquiries and requests via telephone, email, case tracking system with speed accuracy and proficiency
Generate service performance reports
Troubleshoot network, server, and application problems using diagnostic tools and route cases to the appropriate Tier 3 Support Group as necessary
Track response and resolution status of cases and escalate appropriate when necessary
Coordinate problem management and performance metrics for IT NOC teams
Provide performance metrics to IT NOC management and other groups within IT
Contribute technical solutions to the Knowledge Base
Improve knowledge of, and ability to operate, all technical support tools and technologies
Participate and led projects and initiatives as a member of the IT NOC team.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: System Analyst
Employement Type: Full time

Contact Details:

Company: Replicon
Location(s): Remote

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: IT services data network Diagnostics Networking IT networking Network operations Problem management Management Business applications Technical support

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

IT Engineer

STL Digital

4 - 8 years

1 day ago

₹ 5-8 Lacs P.A.

IT Engineer

STL Digital

4 - 8 years

2 days ago

₹ 5-8 Lacs P.A.

Senior Citrix Administrator

Norwin

6 - 11 years

Chennai

2 days ago

₹ 10-17 Lacs P.A.

Associate Manager IT APOC

GMR Group

7 - 12 years

Hyderabad

3 days ago

₹ Not Disclosed

Replicon

Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.

Assoc IT Specialist @ Replicon

Home > IT Infrastructure Services