Assistant Manager Operations
- Techwaukee
- 7 - 12 years
- Chennai
- 15 days ago
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Job Description
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.
- Job Details
- Country/Region: India
- Employment Type: Onsite
- Work Type: Full Time
- State: Tamil Nadu
- City: Chennai
- Requirements
- Job Title: Assistant Manager - OperationsProfile Summary:A highly driven and detail-oriented Assistant Manager - Operations with over 7+ years of experience leading cross-functional teams across product delivery, technology, and recruitment functions. Proven track record in handling end-to-end project operations, managing team performance, and ensuring timely delivery of strategic initiatives. Strong background in process optimization, inter-department coordination, and supporting leadership in achieving operational goals.Key Responsibilities: Operations & Project Management:
- Oversee day-to-day operations across multiple departments, ensuring seamless coordination between tech and recruitment teams.
- Manage the full lifecycle of internal and external projects, from planning and execution to delivery and closure.
- Track project milestones, resolve roadblocks, and ensure all deliverables are on time and within scope.
- Collaborate with leadership to implement efficient operational workflows and monitor KPIs for continuous improvement.
- Lead and support cross-functional teams including software developers, product delivery executives, and recruitment specialists.
- Allocate resources and assign tasks according to team strengths and project needs.
- Foster a culture of accountability, collaboration, and ownership among team members.
- Conduct regular reviews, provide feedback, and support individual and team performance improvement.
- Ensure product deliveries are aligned with client expectations, timelines, and quality standards.
- Work closely with the tech team to understand delivery dependencies, resource requirements, and risk mitigation plans.
- Maintain communication with stakeholders to provide updates, manage change requests, and gather feedback.
- Coordinate with internal recruiters and department heads to forecast hiring needs and ensure timely fulfillment of roles.
- Monitor hiring pipelines, interview scheduling, and onboarding processes to maintain team readiness.
- Contribute to strategic hiring decisions, ensuring a balance between project demands and team capacity.
- Strong leadership and organizational skills
- Project coordination and team management
- Understanding of tech delivery lifecycles and agile workflows
- Knowledge of recruitment operations and talent planning
- Excellent written and verbal communication
- Problem-solving and analytical thinking
- Cross-team collaboration and stakeholder management
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: TechwaukeeLocation(s): Chennai+ View Contact
Keyskills: Assistant Manager Operations Process optimization Project management Analytical Agile Continuous improvement Stakeholder management Operations Performance improvement Recruitment
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