Dot Net Support Analyst
- Zensar
- 3 - 5 years
- Kolkata
- 2 days ago
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Job Description
Primary / Should Have
Secondary / Could Have
- SQL Database Design Understanding
- SQL Query
- .NET C#
- Autosys/batch job processing
- Visual Studio
- Debugging/Triage Skills
- SDLC/waterfall/agile principles
- Technical skills around MS Stack
- Autosys understanding
- GitHub
Harness
APIM understanding
DevOps Deployment
Azure cloud components and principals
Security and pen test awareness
- Application Architecture
- Application Deployment Principals
Key Responsibilities:
- Resolving incidents and requests based on standard operating procedures,
- Perform basic troubleshooting of application
- Escalate to L3 where necessary,
- Provide end user support,
- Application monitoring and maintenance,
- Conducting regular scheduled activities such as application releases and month end,
- Incident management,
- Ensure SOPs are created and maintained
- Identify opportunities for service improvement,
- Running scheduled activities on a daily and monthly basis
- Incident Request /Service Request Management,
- Daily Application Checkout & Monitoring
- Deployments on prod -1 and prod
- Monthly Patching Post checkout (Follow daily App checkout),
- Housekeeping - Cleanup activity (Disk space alert/Share folder Alert- Application folder), DR & Testing (Dry Run),
- Proactive License tracking/ Certificate Renewal,
- Incident Management Process /SOT/Informing App manager on the MI in detail,
- Business Communication to stakeholders when required on Maintenance window
- Raise RITM based on ad hoc request (server build/DB creation),
- Ad hoc Patching - Co-ordinate with respective team to get the details & fix
- Creating application documents / Data pack / Runbooks / KEDB for standard request,
- The Prod defect scope will be post warranty period.
Qualifications:
- Bachelor s degree in computer science, Information Technology, or a related field.
- 3-5 Years of Experience
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
Mandatory:
- 3 Days working from Client Office, Bangalore
- Shift Time - 9:30 AM - 10:30 PM IST
- Weekend Shift=NO
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Housekeeping Computer science Business communication Agile Incident management Troubleshooting Information technology Monitoring SDLC SQL
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