Client Support Specialist
- Leading firm
- 0 - 3 years
- Bengaluru
- 3 days ago
- Email to a friend
- Report this job
Job Description
Job Title : Client Support Specialist
Location State : Karnataka
Location City : Bangalore
Experience Required : 0 to 2 Year(s)
CTC Range : 2 to 4 LPA
Shift: US Shift
Work Mode: Onsite
Position Type: Permanent
Openings: 20
Company Name: VARITE INDIA PRIVATE LIMITED
About The Client:
Leading firm in US Healthcare sector.
About The Job:
Job Description:
In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of
our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our
products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador
roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business
with Availity, but also potentially bring in new customers through their positive referrals.
All associates in this role go through an extensive training program that provides the foundational knowledge necessary to
resolve customer issues.
Shift Timings: US Shifts (Night Shift)
Work Mode: 100% Work from Office
Work Days: Monday through Friday (Saturday and Sunday are weekly offs)
Work Location: Manyata Tech Park, Nagavara, Bangalore
Essential Job Functions:
Your key responsibilities would be:
Professionally manage inbound and outbound international customer calls.
Ensure compliance with company policies and procedures during all customer interactions.
Execute assigned tasks in line with the latest work instructions and process updates.
Troubleshoot and resolve customer issues effectively and efficiently.
Achieve daily productivity and quality targets consistently.
Accurately document all customer interactions in the designated platform.
Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
Ensure compliance with data integrity guidelines and the companys information security policies.
Qualifications:
Key Skill Requirements:
- Excellent verbal and written communication skills*
Strong comprehension and understanding skills
Freshers and Experienced Candidates (Min. 1 to Max. 2.5 years of international voice experience)
Proficient in typing and comfortable with keyboard navigation
*Communication Requirement: CEFR Grade B2 level (Mandatory)
Education Criteria: PUC / 10+3 Diploma / Any Graduate
How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.
Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Leading firmLocation(s): Bengaluru
Keyskills: International BPO International Call Center Inbound Calls Voice Support US Process Us Calling Inbound Voice Process Customer Support Bpo Voice International Voice International Process Us Voice Process International Voice Process International Calling
Similar positions
Leading firm
Lorven Technologies is a professional technology consultancy offering staffing and digital solutions. They provide services in areas like analysis, design, development, and maintenance of various information systems. Lorven Technologies focuses on connecting IT talent with organizations, offering ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in