Support Engineer, Amazon

Job Description

• We support a fast-paced environment where each day brings new challenges and opportunities
• As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment
• In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness
• You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure
• A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR
• You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices
• You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk
• Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team
• We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations

2+ years of software development, or 2+ years of technical support experience
Bachelors degree in engineering or equivalent
Experience troubleshooting and debugging technical systems
Experience in Unix Experience with AWS, networks and operating systems

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Keyskills:   Unix Operational risk Debugging Machine learning Agile Data quality Technical support Monitoring Product support Auditing