Live Ops Support Engineer, Prime Video & Studios Core Tech @ Amazon

Job Description

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. Youll play a key role in maintaining and improving the reliability of our core technology infrastructure. Provide advanced technical support for Prime Videos core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Participate in agile team meetings and sprint planning
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges About the team
Prime Video & Studios Core Tech supports the backbone of our streaming technology. Were a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement. Prime Video & Studios Core Tech supports the backbone of our streaming technology. Were a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement. * Experience providing technical support for streaming video delivery pipelines and OTT consumer devices
* Understanding of video encoding and transcoding technologies
* Experience with on-site, live video production or working from a master control facility
* Experience in a technical customer support role
* Experience in a technical QA role
* Experience working in live sports
* Experience with software development or scripting in common languages like JavaScript/React/Typescript or Python.

Job Classification

Industry: Internet
Functional Area / Department: UX, Design & Architecture
Role Category: Other Design
Role: Video Editor
Employement Type: Full time

Contact Details:

Company: Amazon
Location(s): Hyderabad

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Keyskills:   Root cause analysis operational support Javascript Agile Infrastructure Customer support Continuous improvement Technical support Python Technical documentation