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Integration Consultant II @ UKG

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 Integration Consultant II

Job Description

Description The Integration Post-Go-live Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services.

As part of the US Operations team, and the overall Global Customer Services Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks in support of on-boarding new clients and maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.

Responsibilities:

Perform tasks related to the setup and rollout of new clients

Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.)

Develop tools and update processes to make delivery more efficient

Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards

Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems

Collaborate and work with non-technical customers (internal and external) on highly technical issues

  • Maintain project management tools for all integration projects
  • Participate in special projects to help improve and enhance the team's best practices and processesCompetencies required:
  • Experience in troubleshooting issues / IT development knowledge
  • Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS
  • Demonstrate solid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a technical and/or internet-based environment
  • Ability to create and manage documentation
  • Working knowledge of Linux and understanding of Linux-based software stacks
  • Python scripting experience is a plus
  • API experience is a plusEducation:Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experienceExperience:4+ years of experience in Technical consulting and/or technical client roll out4+ years of experience in any customer facing roleExpertise on HRSD products would be an advantageFor individuals with disabilities that need additional assistance at any point , please email
  • Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: ERP Architect
    Employement Type: Full time

    Contact Details:

    Company: UKG
    Location(s): Pune

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    Keyskills:   networking protocols uptime service level agreement technical consulting saas applications tcp python project management ip dns post sales microsoft azure hrsd salesforce saas linux http troubleshooting sftp api cloud computing crm

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    UKG

    Ultimate Kronos Group (UKG) is an American Multinational Technology company with dual headquarters in Lowell, Massachusetts, and Weston, Florida.At UKG, our purpose is people. Formed by three leaders in HR solutions, UKG combines the strength and innovation of Ultimate Softwar...