Process Assistant, L&D Process Assistant
- Amazon
- 2 - 7 years
- Hyderabad
- 8 days ago
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Job Description
At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. we're making history and the good news is we've only just begunAmazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables:
Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
Responsible for shift quality and associated action plans
Preparing and implementing training and development plans for associates
Conduct a 4M and 5S audit for the respective work stations on a daily basis
Stand-in for Area Manager Be available to work in rotational shifts
Understand SJIs and follow SOP. A day in the life
Responsible for associates training and deployment
Monitoring the deployment and performance tracking
Perform the audits and connects with associates to understand the gaps and ready to solve High school or equivalent 2+ years of Microsoft Office products and applications experience
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Administration management Process Associate Deployment Mentor Training and Development MS Office Monitoring Auditing Recruitment
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