Mainframe Support Engineer - Pune & Coimbatore
- Damco Solutions
- 4 - 9 years
- Pune
- 1 month ago
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Job Description
Role: Mainframe Support Engineer
Experience: 4+ years experience
Location: Coimbatore & Pune
Work mode : Hybrid - Rotational shifts
Mandatory skill :
- Mainframe programming language - JCL, COBOL, TSO ISPF
- ITIL & ITSM
- Incident Management
- Provide support - L1,L2,L3
Responsibilities
Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Support the application automation for promoting software into higher environments through validation and operational gating, and lead Mastercard in best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources
Qualifications
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Experience in one or more of the following is preferred: COBOL, JCL, VSAM, DB2, CICS, MQ
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Please share your updated resume at Ne****1@da*******p.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Damco SolutionsLocation(s): Pune
Keyskills: Mainframe Production Support ITSM ITIL Mainframes MQ Troubleshooting JCL Cics Cobol Problem Management Incident Management Incident Pipeline Management Production Support ITIL Process
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Damco Solutions
Damco is a fast growing IT Solutions and Services provider. Started in 1996, Damco has clients all round the globe and has offices in UK, USA, Luxembourg and Australia apart from its world-class facilities in New Delhi NCR, Chandigarh and Hyderabad, India. Damco provides Onsite Consulting se...
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