Business Delivery Manager
- Lokalify
- 16 - 20 years
- Delhi, NCR
- 15 days ago
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Job Description
email ID belowwithwith,Manager
Basic Information
Job Title
Business Delivery Manager
Report to (Job Title) Business Leader
Department Insurance / Finance
Direct Reports (Job Title) SDM
Division Operations
Location All Locations
Position Summary
To serve as a member of the leadership group of GCOE & own responsibility & accountability of two or more assigned processes oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage process manager & team leaders.
Primary Responsibilities
Process Management & Improvement
1) Drive & achieve productivity enhancements.
2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.
3) Responsible for scoping, identifying new areas of work.
4) Oversee migration & stabilization of new processes.
5) Periodically review process & regulatory requirements and ensure compliance.
6) Review FTE requirements, shift plans & capacity planning.
7) Initiate, Execute & Facilitate process improvement initiatives/projects.
8) Lead Org wide projects across locations.
9) Integrate domain knowledge & business understanding to create superior solutions for the client.
10) Must clear at least one certification a year.
People Management
1) Conduct regular meetings with process managers & resolve concerns.
2) Conduct skip level meetings with team members & resolve escalations.
3) Own rewards & recognition schemes for assigned processes/teams.
4) Oversee L&D trainings for self & process managers.
5) Oversee staff domain certifications.
6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.
7) Liaise with recruitment team for recruiting new team members.
8) Identify & facilitate movements within the division for Process Managers.
Customer Service & SLA Delivery
1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes.
2) Manage client relationships and escalations.
Strategic Initiatives
1) Explore opportunities to move processes to the GCOE satellite office.
2) Participate in special projects/organization wide initiatives.
V. Skills and Competencies
1) Experience of handling 100+ FTEs
2) Innovation focus
- Exposure to automation, RPA
- Must have first-hand process improvement experience (GB/YB/Re-engineering)
3) Transition (onsite or remote)
4) Analytical skill
5) Independent decision making
6) Stakeholder connect
7) Strategic thinking
8) Excellent communication skill
9) Strong P&C knowledge preferably in claims advocacy (in US/UK/AU/EU market)
10) Industry certification is desired
11) Transformational leadership
12) Self-motivation and Go getter attitude
VI. Minimum Qualifications
Education
Major
1) Graduate from a recognized university & relevant.
Degree Bachelor Master
Licenses/Certificates AIC is preferred but not mandatory
Work Experience
1) Minimum fifteen years of experience in the ITES sector.
2) Minimum five to six years of experience in a managerial role.
3) Prior work experience in UK/US P&C Insurance domain.
Position Hierarchy
Process Associate/Process Analyst > Senior Process Analyst > Team Manager/Senior Team Manager > Service Delivery Manager > Senior Service Delivery Manager > Business Delivery manager
Remuneration, Perks and Stocks (as applicable)
1.Package range from lac per annum to
2.Performance based incentives
3.Night shift allowances
4.Joining bonus
Please note that interested candidates can share their resumes with the below email ID
Email ID: np*********a@ze**l.com
Note: Only relevant candidates will be contacted
Job Classification
Industry: InsuranceFunctional Area / Department: BFSI, Investments & TradingRole Category: General InsuranceRole: Insurance Operations ManagerEmployement Type: Full timeContact Details:
Company: LokalifyLocation(s): Delhi, NCR
Keyskills: operational and delivery management transition experience Communication skills and soft skills people management and leadership Domine and industry Knowledge process improvement and automation
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