After Market Analyst
- Genpact
- 1 - 6 years
- Kolkata
- 3 days ago
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Job Description
Analyst Aftermarket
Function: Operations
Location Kolkata
With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Analyst - Aftermarket
In this role, you Customer Support in After Sales topics and managing customer requests & claims.
Responsibilities
- Processing of customer enquiries Calculation & creation of repair & service quotes including technical description.
- Monitoring of the cases (technical, administrative, delivery times & customer contact)
- Analysis of customer needs and subsequent implementation of individual concepts
- Support in After Market / After Sales strategies & processes
- Project lead of selected cases in the section of technical support, claims and customer satisfaction
- Internal and external preparation, coordination and management of customer claims
- Problem-solving-oriented work with a high level of technical understanding and customer orientation
- Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results
- Processing of warranties incl. statement to the customer
- Creating technical customer reports and its analysis
- Ensures compliance with all legal and other guidelines applicable in the company
- Drive Project Management of MRO and Services
- Handles technical queries from Customers
- Close cooperation with Field Service and Shopfloor Service
- Support Order Management team on technical Spare Part RFQs
- Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.
- Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.
- Work effectively in a team environment.
Qualifications
Minimum qualifications
- Bachelors degree
- Excellent written and verbal communication skills
- Aerospace, Manufacturing, Automotive industry experience in preferred
- Proficiency in MS office tools and ERP systems
- Ready to take new challenges.
- Ability to work under pressure and flexibility in working hours.
Preferred qualifications
- Prior experience in working with MRO is preferable.
- Ideal industry experience includes heavy manufacturing and industrial engineering.
- Ability to work with minimum supervision in the cross-cultural environment.
- Good communication, persuasion and decision-making skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Kolkata
Keyskills: Aftersales After Market Service Warranty Claims
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Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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