DevOps Platform Engg
- Trend Micro
- 5 - 10 years
- Ahmedabad
- 1 month ago
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Job Description
- Provide exceptional technical support to customers through phone, email, and Remote platforms, ensuring prompt and effective resolution of complex issues.
- Proactively manage and resolve technical problems related to Trend Micro products within diverse client environments.
- Set up and configure complex lab environments to replicate and resolve customer-reported issues effectively.
- Maintain and enhance customer satisfaction by understanding and addressing their complex network and product integration challenges.
- Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes.
- Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS.
- Implement and manage monitoring tools for security and performance optimization.
- Contribute to continuous improvement by sharing best practices and collaborating with engineering teams to address technical challenges.
- Participate in special projects, including building vendor relationships and supporting beta products.
- Maintain up-to-date knowledge of Trend Micro products and industry best practices.
- A minimum of 5 years of proven experience in technical support, customer service, or a similar role.
- Strong proficiency in endpoint and network security solutions.
- Solid understanding of network technologies, protocols, and architectures (e.g., TCP/IP, DNS, VPN).
- Experience with virtualization and cloud platforms such as Kubernetes, Docker, AWS, and Azure.
- Proficient in Linux, Unix, and Windows Server environments, including application and service troubleshooting.
- Familiarity with monitoring tools and processes to enhance system visibility and performance.
- Strong analytical skills and a customer-focused mindset for effective problem-solving.
- Experience in scripting and automation is a plus.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: DevOps EngineerEmployement Type: Full timeContact Details:
Company: Trend MicroLocation(s): Ahmedabad
Keyskills: Unix Automation Linux VPN DNS Network security Customer service Troubleshooting Continuous improvement Technical support
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Trend Micro
We're a global leader in cybersecurity that helps make the world safe for exchanging digital information. Leveraging over 30 years of security expertise, global threat research, and continuous innovation, Trend Micro enables resilience for businesses, governments, and consumers. Our XGensecurity str...
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