Out Sourcing Ops Manager - Order Management, Ops Manager , Vendor ops @ Cisco

Join Cisco'sCommerce Operations Team, where we lead theOrder ManagementandQuote to Cash (QTC)functions within the Cisco Commerce organization. Our mission is to ensure seamless business operations, facilitate transformational projects, and drive excellence in workload transitions between Cisco's suppliers or insourced teams.

We value collaboration, innovation, and delivering exceptional results for our stakeholders. As part of our team, you'll play a critical role in supporting Cisco'sglobal operations ecosystem, driving operational efficiency, and implementing best practices intransition management.

As aTransition Manager, you will oversee the smoothtransition of workloadsbetween Cisco's suppliers or insourcing teams within theOrder ManagementandQuote to Cash (QTC)function. You will also supporttransformational projectswithin the vendor ecosystem or internally at Cisco. Your expertise inQuote to Cash processesandprogram managementwill enable you to lead transitions effectively, ensuring alignment with industry-standard project management practices.

Transition Planning and Execution:

• Develop and executecomprehensive transition plansto ensure smooth workload transitions between suppliers or insourcing teams.
• Collaborate with sending sites to provide adequatetechnical,training, andtransition supportfor receiving teams.

• Manageglobal transformational projects, ensuring timelines, resources, and deliverables are met.
• Maintain aMaster Planof assigned projects, schedules, and tasks while adhering tobest-in-class processes.
• Conductgating reviewswith senior management to assess progress and resolve roadblocks.

• Build and maintain effective relationships withsuppliers,internal teams, andCisco management.
• Ensure alignment and collaboration across all stakeholders throughout the transition process.
• Prepare and coordinate plans with key stakeholders, assigning clear actions and ownership for successful execution.

• Identify potential risks and developmitigation plansto address them proactively.
• Resolve issues that may arise during transitions to ensure smooth implementation.

• Maintain detailed documentation of the transition process, includingplans,progress reports,risk assessments, andmitigation strategies.
• Presentregular status updatesto stakeholders and conductperiodic executive reviewsto share project progress.

• Identify opportunities forprocess improvementsand implementbest practicesto enhance the efficiency and effectiveness of future transitions.

You are a results-driven professional with a strong background intransition management,program management, andOrder Management/Quote to Cash (QTC)processes. You thrive in dynamic environments, excel at stakeholder collaboration, and have a passion for operational excellence.

Education and Experience:

• Bachelor's degree inBusiness Administration,Project Management,Supply Chain Management, or a related field.
• 4+ yearsof experience in anOrder Managementfunction with a deep understanding ofQuote to Cash (QTC)processes.
• 2+ yearsof experience managingBPO transition managementin either aservice providerorclient environment.

• Strong understanding of third-party or captivetechnological setupsfor managingcontact center operations(voice and non-voice capabilities).
• Familiarity with project management tools and methodologies.

• Exceptionalcommunication and interpersonal skillsto engage proactively with stakeholders at all levels.
• Strongorganizational skillswith the ability to manage multiple tasks and priorities simultaneously.
• Proven ability to develop and maintaintransition plans, ensuring alignment with organizational goals.
• Initiative-taking with strongcritical thinkingand problem-solving skills.

• Certifications inProject Management(e.g.,PMP,PRINCE2).
• Experience working in aglobal organizationwith diverse teams.
• Familiarity with Cisco'sOrder ManagementandQuote to Cash (QTC)processes.

1. Transition Leadership:Ability to plan, execute, and manage workload transitions seamlessly, ensuring minimal disruption to business operations.
2. Program Management Expertise:Strong skills in managing global transformational projects, aligning resources, and meeting deliverables on time.
3. Risk Mitigation:Proactively identify risks, develop mitigation strategies, and resolve issues effectively.
4. Stakeholder Engagement:Build strong relationships with internal and external stakeholders, ensuring alignment and collaboration.
5. Process Improvement:Continuously identify areas for improvement and implement best practices to enhance operational efficiency.

You will collaborate with:

• Suppliers and Vendors:Ensure smooth transitions and effective collaboration during workload handoffs.
• Internal Stakeholders:Work closely with Cisco's management, operations teams, and cross-functional groups to achieve project goals.
• Senior Leadership:Provide regular updates and participate in executive reviews to share project progress and resolve roadblocks.