Senior Customer Delivery Architect - Enterprise - Security |AI
- Cisco
- 10 - 15 years
- Bengaluru
- 7 days ago
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Job Description
Cisco's Customer Experience (CX) team delivers personalized, proactive, and predictive outcomes to our top tier customers. As a key player in this journey, focus on technology leadership for customers across the security landscape covering the whole portfolio of products from Cisco. You will help customers improve the value of their Cisco technology investments. Your role will be critical in encouraging deep trust and forming last relationships with our customers. A high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience.
You will drive the transformation of digital and security landscapes for our top customers across industries. In this role, youll consult, audit, design, lead implementations, and where needed optimize cutting-edge enterprise solutions within the Cisco portfolio. Collaborate with cross-functional teams to address diverse challenges, protect critical assets, and support customers in achieving resilience and compliance. Engage with dynamic industries, influence technology strategies, and tackle risks. With access to Ciscos innovation ecosystem and continuous learning opportunities, youll be at the forefront of crafting secure, scalable solutions that empower businesses in India and SAARC.
Solution Design & Delivery
Develop and deliver comprehensive Enterprise Solutions, including but not limited to Cisco DNA, SD-WAN, Security solutions, Data Center portfolio, Cloud Solutions and more.
Lead Architectural discussions and workshops with clients to align solutions with their business and technical objectives & Build high-level and detailed design documents, implementation plans, and deployment playbooks for their technologies.
Customer Engagement & Thought Leadership
Build and maintain positive relationships with CXO-level customers, acting as a trusted advisor on security strategy and architecture.
Drive conversations with industry leaders to position Cisco as the preferred security partner & represent Cisco at industry forums, conferences, and roundtables to share insights and demonstrate Ciscos technology leadership.
Technical Leadership
Collaborate with internal and external customers, including sales, product, and engineering teams, to define and drive security solutions & provide technical escalation support for complex implementations and troubleshooting issues.
Stay updated on emerging security threats, industry trends, and Ciscos evolving security portfolio to deliver innovative solutions.
Professional Services Enablement
Mentor and train delivery engineers, ensuring alignment with Ciscos methodologies and security frameworks.
Support RFPs/RFIs, effort estimation, and proposal creation for professional services engagements & Develop reusable templates, tools, and frameworks to improve delivery efficiency and standardization.
- Bachelors or Masters degree in Computer Science, Information Technology, or a related field. 10+ years of experience in ITES and Enterprise IT, with at least 5 years in a Customer Facing solutions architect role.
- Strong knowledge of Ciscos and Competition Enterprise and Security portfolio.
- CCIE Enterprise Infrastructure / Wireless / Security or CCDE
- Other equivalent industry certifications
- Relevant certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)
- DevOps
- AI/GenAI Certifications
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Security Architect / ConsultantEmployement Type: Full timeContact Details:
Company: CiscoLocation(s): Bengaluru
Keyskills: enterprise security siem solution design portfolio cisco event management cyber security network security soc information security networking vulnerability management security monitoring security information and event management
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