Gurgaon Virtual drive For International voice process on 18july'25
- Genpact
- 2 - 5 years
- Noida, Gurugram
- 2 days ago
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Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook
Genpact Mega Virtual drive for Customer service: Voice roles (English) on 18th July 2025 (Friday) || Gurgaon
Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite.
**Experience in INTERNATIONAL VOICE PROCESS is mandatory.
Date: 18th July 2025
Time: 11:30 AM - 1:30 PM
MS Teams Meeting ID: 432 074 914 4***
MS Teams meeting Passcode: FP7TU9bN
Location: Gurgaon
Experience: 2-5 years (previous exp. in international voice process)
Shifts: Flexible with any shift
Responsibilities
- Respond to customer queries and customer's concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Minimum 18 months of relevant experience is required.
Preferred qualifications
- Previous experience in international customer service role
- Effective probing skills and analyzing /understanding skills
- You should be able to work on a flexible schedule (including weekend shift)
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
**Please keep your E-Aadhar card handy while appearing for interview.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: International Voice Process Us Calling International Call Center Bpo Voice Customer Care Customer support International Voice Us Voice Process Voice Support International Calling International BPO Outbound Calling
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