Creation of reports and dashboards with required key figures.
Administration of the system (configuration, monitoring).
Creation of masks for ticket entry for various departments with mandatory fields and workflows. (Portal web interface configuration).
Jira Workflow knowledge.
Jira Change Management knowledge.
Basis knowledge in Confluence administration. (We also have Atlassian Confluence as a on Premise installation)
We are focussed on Jira ServiceDesk
Basis knowledge in Jira Software administration.
General
Very good English skills are essential for effective communication with colleagues, clients and stakeholders.
Willingness to take responsibility and process-oriented thinking.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full time