RPA Developer (Power Automate desktop)
- AG Technologies
- 3 - 5 years
- Bhilwara
- 8 days ago
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Job Description
Role Overview
The L2 RPA Support Staff will be responsible for providing development, advanced
technical support and problem-solving for Robotic Process Automation (RPA) solutions.
They will diagnose complex issues, analyse process improvements, and support the
development and deployment of new RPA use cases.
Key Responsibilities
Incident Management:
- Diagnose and provide root cause analysis for incidents.
- Develop and implement permanent fixes or workarounds.
- Manage bug fix deployments.
- Analyse incidents and exceptions to identify recurring issues and
implement solutions.
Problem Management:
- Proactively identify opportunities for process improvements to reduce
Average Handling Time (AHT), improve Turnaround Time (TAT), reduce
exceptions, and increase closure percentages.
- Explore ways to improve process efficiency and suggest implementation
steps.
Change Request/Enhancement for Existing Use Cases:
- Understand and document requirements for change requests.
- Analyse the impact of changes.
- Estimate effort required for change requests.
- Develop change requests or enhancements.
- Support unit and system testing.
- Support the business during User Acceptance Testing (UAT).
- Manage deployment of changes.
Development of New Use Cases:
- Develop new RPA use cases.
Required Skills and Qualifications
Strong understanding of RPA concepts and tools:
- Power Automate: Development experience mandatory.
- Automation Anywhere, UiPath: Optional
Advanced troubleshooting and problem-solving skills.
Excellent analytical and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with scripting or programming languages (e.g., VBA, Power BI, etc).
Additional Considerations
Experience in a technical support or development role is preferred.
Knowledge of IT infrastructure and operations is beneficial.
A strong understanding of business processes is advantageous.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: AG TechnologiesLocation(s): Bhilwara
Keyskills: Rpa Power Automate Power Automate Desktop
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AG Technologies
AG Technologies, founded in 1999, is a CMMI Level 5 v1.1, ISO 9001, ISO/IEC 27001 certified organization. It is a comprehensive IT services provider and offering its services to India, USA, Germany, Middle East and Europe. We are a partner with Microsoft and have also forged partnerships with SAP. W...
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