Travel Consultant (International Process)
- Easemytrip
- 3 - 5 years
- Noida, Gurugram
- 9 days ago
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Job Description
Roles and Rsponsibilities:-- Multi-Regional Customer Support : Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats.
- Customized Travel and Accommodation Planning : Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs.
- Effective Communication : Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.
- Issue Resolution : Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience.
- Multi-Platform Management : Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively.
- Cultural Adaptability : Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions.
- Product Knowledge : Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website.
- Feedback Collection and Analysis : Collect and analyze customer feedback to suggest improvements in service delivery and product offerings.
- Sales and Promotion : Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation.
- Team Collaboration : Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement.
- Experience : At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous.
- Educational Qualification : Bachelors degree in travel, tourism, hospitality, business, or a related field.
- Communication Skills : Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.
- Interpersonal Skills : Strong skills in building and maintaining relationships with customers and team members.
- Problem-Solving Skills : Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.
- Technological Proficiency : Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools.
- Cultural Sensitivity : Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele.
- Adaptability and Flexibility : Ability to handle the demands of working with clients across different time zones and adapting to varying market needs.
- Attention to Detail : High level of accuracy and attention to detail when handling bookings and responding to customer queries.
- Customer Focus : A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: EasemytripLocation(s): Noida, Gurugram+ View Contact
Keyskills: Hospitality Interpersonal skills Focus Issue resolution Customer support Customer service Customer engagement MS Office Revenue generation CRM
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