Business Architect
- Cisco
- 5 - 10 years
- Bengaluru
- 17 hours ago
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Job Description
Meet the Team Join Ciscos Commerce and Lifecycle Operations (CLO) Team , a dynamic group committed to enabling a frictionless commerce experience for Ciscos Partners, Distributors, and Sellers . Our mission is to reduce operational friction and deliver impactful solutions through policy and capability optimization , automation, and cross-functional collaboration. We work closely with internal teams to ensure partners and sellers receive exceptional support and seamless operational experiences.
As part of the Partner and Field Problem Resolution & Automation team, youll play a pivotal role in solving operational challenges, driving data-driven solutions, and designing strategies that align with Ciscos transformational goals and commerce processes.
Your Impact As a Business Architect , you will drive strategic problem-solving initiatives for Ciscos partners and distributors while improving the operational ecosystem. In this role, you will:
- Enable Frictionless Experiences: Optimize policies and capabilities to create seamless experiences for Partners, Distributors, and the Field .
- Develop Strategies: Leverage a deep understanding of commerce systems, entitlement processes, and Ciscos business operations to build end-to-end strategies.
- Problem Management: Own the problem management backlog process , ensuring timely resolution of issues and alignment with business outcomes.
- Solution Design: Analyze problems, identify root causes, recommend business solutions, and collaborate with IT and support operations to implement solutions.
- Release Readiness: Drive solution adoption by supporting release readiness activities and ensuring stakeholders can seamlessly adopt changes.
- Cross-Functional Collaboration: Partner with Regional Leaders, Partner Ops Managers, Field Ops Managers , and cross-functional teams to address challenges and align with Ciscos strategic goals.
- Influence Roadmaps: Advocate for transformation initiatives by influencing the scope, roadmap, and requirements for partner-impacting tools and solutions.
- Compliance and Process Alignment: Collaborate with BU, Supply Chain, Legal, Finance, and Policy teams to align processes with compliance requirements.
- Reporting and Metrics: Provide detailed reporting on component performance, business metrics, and outcomes during Quarterly Service Reviews for CLO leadership.
You bring a strong background in commerce operations, problem-solving, and collaboration.
- Experience:
- 5+ years of experience in commerce operations (Quote to Cash) or a related area.
- Proven expertise in commerce tools and processes with a deep understanding of operational ecosystems.
- Skills:
- Strong analytical thinking and problem-solving skills to use data for critical decision-making.
- Clear presentation skills to effectively communicate with senior leadership.
- Ability to document processes, set measurable goals, and drive continuous improvement for optimal outcomes.
- Proficiency in Jira Cloud , Jira Align , and reporting tools.
- Collaboration:
- Proven ability to collaborate with cross-functional teams and stakeholders to achieve business objectives.
- Exceptional communication skills to engage effectively at all organizational levels.
You thrive in a fast-paced, agile environment and have a passion for solving complex problems.
- Stakeholder-First Mindset: Prioritize the experience of partners and distributors in all decision-making processes.
- Process Documentation: Strong skills in documenting processes and communicating updates to stakeholders.
- Change Management: Skilled in implementing changes, managing ambiguity, and influencing stakeholders.
- Data-Driven Decision Making: Ability to use data and metrics to identify root causes, drive solutions, and measure success.
- Continuous Improvement: Proven ability to drive transformational initiatives that enhance operational efficiency and effectiveness.
- Problem Management:
- Manage the backlog of operational problems, ensuring timely resolution and alignment with CLO themes.
- Analyze root causes, define business requirements, and collaborate on solution design and execution.
- Solution Delivery:
- Partner with IT and operations teams to deliver solutions that reduce friction and enhance partner experiences.
- Ensure stakeholders are prepared for operational changes through release readiness activities.
- Cross-Functional Collaboration:
- Work closely with Regional Leaders, Partner Ops Managers, and Field Ops Managers to align solutions with strategic goals.
- Advocate for partners and distributors by influencing roadmaps and prioritizing impactful solutions.
- Reporting and Metrics:
- Provide insights and metrics during Quarterly Service Reviews to track progress and measure outcomes.
- Use data storytelling to showcase the value of resolved problems and solutions delivered.
- Compliance and Process Alignment:
- Collaborate with Finance, Legal, Supply Chain, and Policy teams to ensure compliance and process alignment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Solution ArchitectEmployement Type: Full timeContact Details:
Company: CiscoLocation(s): Bengaluru+ View Contact
Keyskills: Supply chain Change management Automation Analytical Problem management Continuous improvement Business solutions cisco Operations Business operations
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