Customer Service Representative Intern
- Ergode It Services
- 3 months duration
- Mumbai
- 9 days ago
- Email to a friend
- Report this job
Job Description
About Ergode:
Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.
Role Overview:
We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and calls.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
Skills & Qualifications:
- Pursuing or recently completed a degree in any discipline.
- Strong verbal and written communication skills (English).
- Customer-focused attitude with problem-solving abilities.
- Basic knowledge of MS Office (Excel, Word, etc.).
- Ability to work in a fast-paced environment.
- E-commerce knowledge is a plus.
What Youll Gain:
- Hands-on experience in customer support operations.
- Exposure to the e-commerce industry and global marketplaces.
- Opportunity to work with cross-functional teams.
- Certificate of Internship upon successful completion.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Ergode It ServicesLocation(s): Mumbai
Keyskills: Communication Skills Customer Service Customer Support Sales Selling Skills Convincing Power Management Skills Customer Handling Interpersonal Skills Marketing
Similar positions
Ergode It Services
We are an e-retailer company with almost 100% business outside India. We have 500+ people strong team and hiring more at all positions at Andheri (Mumbai), Mulund (Mumbai), Bhovanipure (Kolkata) and Siliguri (West Bengal) Locations.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in