System Administrator
- Shaadi.com
- 1 - 2 years
- Tirodi
- 8 days ago
- Email to a friend
- Report this job
Job Description
Job Summary: We are looking for a proactive and detail-oriented IT Support & Operations Coordinator to manage IT asset inventory, handle ISP and IT service billing, and provide first-level helpdesk support. This role is crucial for maintaining efficient IT operations and ensuring the effective utilization of technological resources across the organization.
- Maintain a comprehensive and up-to-date inventory of all hardware and software assets.
- Monitor the entire asset lifecycle, from procurement through retirement.
- Ensure all IT assets are properly tagged and documented.
- Collaborate with procurement and finance teams for asset purchases and disposals.
- Conduct periodic audits to verify asset accuracy and compliance.
- Manage contracts, billing cycles, and invoices related to ISPs and IT vendors.
- Ensure timely payment processing and service renewals to prevent disruptions.
- Work with the finance department to review, validate, and process invoices.
- Monitor internet usage and bandwidth; address any issues with providers.
- Maintain a well-organized billing calendar and related documentation.
- Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing effective solutions.
- Coordinate hardware upgrades and replacements as needed.
- Document all support requests in a ticketing system, ensuring accurate and thorough records of user issues and resolutions.
- Set up and manage network infrastructure, including routers, switches, and firewalls.
- Monitor network performance, resolve connectivity issues, and implement security protocols.
- Install, configure, and maintain server hardware and software.
- Install, configure, and maintain Linux servers and workstations.
- Act as the primary point of contact for employee IT support requests.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate unresolved technical problems to the appropriate internal teams or vendors.
- Manage and update a helpdesk ticketing system to track support requests.
- Provide basic IT guidance, training, and documentation to end-users .
- Implement routine endpoint patch management and maintain compliance.
- Enforce security protocols to safeguard organizational data and systems.
- Generate and maintain reports on system health, security, and compliance metrics.
- Collaborate with other IT teams to support infrastructure and business needs.
- Translate technical concepts clearly for non-technical stakeholders.
- Bachelor s degree in Information Technology, Computer Science, or a related field.
(Relevant experience or certifications may substitute for formal education.) - 1 2 years of experience in IT support, system administration, or related roles.
- Strong knowledge of IT asset management practices and tools
- Familiarity with vendor billing cycles, documentation, and process management.
- Hands-on experience with helpdesk platforms and ticketing systems.
- Solid understanding of networking fundamentals and internet services.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong analytical, communication, and organizational skills .
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Shaadi.comLocation(s): Tirodi+ View Contact
Keyskills: Procurement IT services Ticketing Helpdesk Linux Operations Coordinator Analytical Billing IT operations Process management
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