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Hiring- Quality Analyst - Voice - Night shift @ Enoah Isolution

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 Hiring- Quality Analyst - Voice - Night shift

Job Description

Greetings from eNoah iSolution!


Hiring - Quality Analyst - Work form office

Position- Process Associate/ Sr.Process Associate

Experience: 1-3 Years

Any degree


Job Location: Chennai ( Taramani )

Shift : Night Shift ( 7 pm to 5 am )

Salary - Based on their interview Performance

Notice Period : Immediate Joiner only


Job Requirements:


Roles & Responsibilities:

  • Monitor and evaluate recorded calls for quality, compliance, and customer experience.
  • Assess agent adherence to scripts, communication skills, and process guidelines.
  • Identify performance gaps and recommend coaching or training needs.
  • Prepare and maintain detailed quality assessment reports.
  • Document non-compliance issues and communicate findings to relevant teams.
  • Collaborate with operations and training teams to improve processes and agent performance.
  • Ensure compliance with company policies, client requirements, and legal regulations.
  • Participate in calibration sessions to maintain consistent quality standards.
  • Support quality-related escalations and contribute to resolution efforts.
  • Stay updated on client guidelines, industry standards, and quality best practices.

Interested candidates share resume to 7708660***(whatsapp) and schedule your interviews.


Interview time - 6PM to 7PM


Location:

eNoah iSolution India Pvt Ltd,

Elnet Software City,

Admin Block, 1st floor ,

Rajiv Gandhi Salai,

Tharamani, Chennai,

Opposite to Thiruvanmiyur Railway Station.

Near ICICI ATM


Thanks & Regards,

Pavithra V

HR

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Enoah Isolution
Location(s): Chennai

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Keyskills:   International Voice Quality Audit Soft Skills Training US Process Call Monitoring Call Quality Quality Monitoring Call Audit Excellent Communication In English Call Calibration Quality Analysis Quality Assurance Us Voice Process International Voice Process

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Enoah Isolution

Noah is a reputed global industry leader offering cutting-edge BPO and IT solutions worldwide. We provide best-in-class support services to Fortune 500 companies in the Integrated Health, Insurance, Manufacturing, and Automotive domains.