Walk-in For Quality Assurance-International Voice Process_Taramani
- Enoah Isolution
- 1 - 3 years
- Chennai
- 9 days ago
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Job Description
Greetings from eNoah iSolution!
Hiring - Quality Assurance
Position- Process Associate/ Sr.Process Associate
Experience: 2-3 Years
Any degree
Job Location: Chennai ( Taramani )
Shift : Night Shift ( 7 pm to 5 am )
Salary - Based on their interview Performance
Notice Period : Immediate Joiner
Job Requirements:
Roles & Responsibilities:
- Monitor and evaluate recorded calls for quality, compliance, and customer experience.
- Assess agent adherence to scripts, communication skills, and process guidelines.
- Identify performance gaps and recommend coaching or training needs.
- Prepare and maintain detailed quality assessment reports.
- Document non-compliance issues and communicate findings to relevant teams.
- Collaborate with operations and training teams to improve processes and agent performance.
- Ensure compliance with company policies, client requirements, and legal regulations.
- Participate in calibration sessions to maintain consistent quality standards.
- Support quality-related escalations and contribute to resolution efforts.
- Stay updated on client guidelines, industry standards, and quality best practices.
Desired Skills:
- Excellent Verbal and Written communication skills with a neutral accent.
- Good typing skills - 30 words per minute.
- Basic computer and Excel skills preferred.
- Any previous experience or exposure to APS retrieval calling and Quality Assurance.
- Key Skills:
- Adaptability & Learning Agility, Attention to Detail, Basic Computer Skills, Coaching and Feedback Delivery, Excellent Listening Skills, Good Communication Skills, Knowledge of Quality Standards & Metrics, Problem-Solving Abilities, Strong Analytical Skills, Time Management & Multitasking
- Certification:
- Call Center Quality Analyst Training,Six Sigma Green Belt / Lean Six Sigma,Voice Process Training,Effective Communication and Feedback Skills,Customer Service and Call Center Training
Direct Walk-in details:
Interested Candidates come for Direct Walk-in and Share your Resume to 9176419***
Mention 'Sakthivel' on your resume.
Time and Venue:
Monday to Friday
(5.30 PM to 6.30 PM)
eNoah iSolution- Elnet Software City, 1st floor , Rajiv Gandhi Salai, Tharamani, Chennai, Tamil Nadu 600113
(Opposite to Thiruvanmiyur railway station)
" candidates must carry there educational documents along with PAN and AADAR "
Regards,
Sakthivel S -HR
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: Enoah IsolutionLocation(s): Chennai
Keyskills: International Voice US Process Call Monitoring Six Sigma International Call Center Call Audit Excellent Communication In English International Process Quality Assurance Us Voice Process International BPO International Voice Process
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Enoah Isolution
Noah is a reputed global industry leader offering cutting-edge BPO and IT solutions worldwide. We provide best-in-class support services to Fortune 500 companies in the Integrated Health, Insurance, Manufacturing, and Automotive domains.
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