L1 Support - LOS & LMS
- Mobile Programming
- 1 - 5 years
- Pune
- 1 day ago
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Job Description
Location: Mundhwa, Pune
Shift timings: Rotational shifts 10-7 pm; 2-11 pm
Key Responsibilities:
- Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests.
- Monitor support queues and ensure timely acknowledgment and resolution of tickets.
- Troubleshoot basic application issues, data discrepancies, and functional queries.
- Document issues, solutions, and standard operating procedures (SOPs).
- Escalate unresolved issues to L2/L3 or the development team with adequate information.
- Coordinate with internal teams for user access management, configurations, and minor system updates.
- Provide support during UAT and post-deployment phases.
- Generate routine reports on support metrics, incidents, and system health.
- Ensure compliance with SLA timelines and maintain communication with stakeholders.
Required Skills:
- 1-4 of experience in L1 Support for enterprise applications (preferably in BFSI or lending domain).
- Basic understanding of Loan Origination System (LOS) and Loan Management System (LMS).
- Familiarity with ticketing tools like JIRA, ServiceNow, or Freshdesk.
- Good knowledge of SQL for basic queries and data validation.
- Strong troubleshooting, communication, and documentation skills.
- Ability to understand business processes in lending and financial services.
- Comfortable working in shifts or on-call support if needed.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Mobile ProgrammingLocation(s): Pune+ View Contact
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₹ 90,000-3 Lacs P.A
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