Application Support Lead
- Network People
- 8 - 13 years
- Noida, Gurugram
- 9 hours ago
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Job Description
Who we are and what do we do Innovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.
We are determined to contribute immensely to nation's growth story with our vision to provide digital technology across financial value chain and our mission to create leadership position in digital payment space.
Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.
While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.What will you doThe ideal candidate will have deep expertise in application support, IT operations, incident/problem management, and hands-on experience in enterprise tools and technologies. The person will play a key role in ensuring high availability, security, and performance of our business-critical applications. Job Responsibilities
1. Leadership & Team Management
- Lead and mentor a team of application support engineers.
- Define KPIs, monitor team performance, and conduct regular reviews.
- Establish and continuously improve support processes and best practices.
- Act as a point of escalation for critical application incidents.
2. Application Monitoring & Support
- Manage the end-to-end support lifecycle for web-based and backend applications.
- Ensure application uptime and response SLAs are met.
- Coordinate with developers, infrastructure, and security teams for efficient resolution.
3. Incident, Problem & Change Management
- Handle critical incidents and ensure root cause analysis and permanent resolution.
- Drive preventive measures and post-incident reviews.
- Participate in change advisory boards and ensure minimal downtime during releases.
4. Documentation & Compliance
- Maintain SOPs, runbooks, and knowledge base for all supported applications.
- Ensure compliance with internal audit, IT security policies, and external standards like ISO 27001.
What are we looking for:
Technical Skills:
- Operating Systems: Linux (RHEL/CentOS/Ubuntu), Windows Server
- Databases: SQL Server, MySQL, Oracle
- Monitoring Tools: Zabbix, Grafana, Prometheus, Nagios
- Ticketing & ITSM Tools: ServiceNow, JIRA, Freshservice
- Middleware: Apache, Nginx, WebLogic, Tomcat
- Scripting: Shell scripting, PowerShell, basic Python (preferred)
- Version Control/Deployment Tools: Git, Jenkins, Ansible
- Security Awareness: Understanding of patch management, encryption, firewalls, and access controls
Soft Skills:
- Strong analytical and troubleshooting skills.
- Effective communication with technical and non-technical stakeholders.
- Ability to work under pressure and manage multiple priorities.
- Strong ownership and customer-centric approach. Education Qualification - Bachelor's degree in software engineering or computer science.
Experience: 8-12 years
Industry - IT/Software/BFSI/ Banking /Fintech
Work arrangement: 5 days working from office
Location: Noida/BengaluruWhat do we offer: - An organization where we strongly believe in one organization, one goal.
- A fun workplace which compels us to challenge ourselves and aim higher.
- A team that strongly believes in collaboration and celebrating success together.
- Benefits that resonate 'We Care'.
If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Network PeopleLocation(s): Noida, Gurugram
Keyskills: Application Support Linux Ubuntu Redhat Linux Team lead my sql JBoss Prometheus Apache Tomcat windows Grafana Security Compliance Centos
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