compliance
- Ltimindtree
- 3 - 6 years
- Hyderabad
- 11 days ago
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Job Description
Role & responsibilities
Responsibilities
- Provide quick and accurate solutions to the customers problems. Meet all follow up commitments made with customers.
- Aligning with Customers business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.
- Analyze problems and develop solutions to meet customer needs; may involve writing custom code
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
- Write technical articles and sample programs for Microsoft's knowledge base
- Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues
- Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience
- Fluent in English (written and oral) is man.
- Should be comfortable working in shifts
Preferred candidate profile
Qualifications, Abilities and Experience should Include:
- Experience of Exchange Online Mailflow
- Knowledge of Exchange Online Protection
- Knowledge of Microsoft Defender for Office 365.
- Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention.
- Knowledge of Mailbox Archiving and Retention policies and holds.
- Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC)
- Basic Knowledge of Content search/eDiscovery search
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: LtimindtreeLocation(s): Hyderabad+ View Contact
Keyskills: office 365 online mailflow online protection
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[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...
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