Key Responsibilities:
Application Support: Provide reliable, high-quality support for the FAST platform and associated applications, ensuring timely resolution of issues.
Issue Management: Manage incoming support tickets, prioritize issues, and perform root cause analysis to resolve complex problems.
Collaboration: Work closely with all stakeholders to monitor application infrastructure health and address any arising issues.
Process Improvement: Identify opportunities to enhance support processes and systems, facilitating efficient scaling and automation.
Documentation: Maintain comprehensive documentation of support processes, common issues, and resolutions.
Qualifications:
Technical Skills: Proficiency in scripting languages (e.g., Python, PowerShell), data analysis, and query languages (e.g., SQL). Familiarity with Linux and Windows operating systems is advantageous.
Experience: Experience in FAST implementation and application support, in the Group Life insurance industry.
Problem-Solving: Strong analytical skills with the ability to perform complex root cause analysis.
Communication: Effective communication skills for interacting with end-users and management.
Keyskills: Fast Life Insurance Insurance Domain Business Analysis
[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...