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Desktop Support Engineer @ Team Computers

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 Desktop Support Engineer

Job Description

  • Provide first-level support for end-user desktops, laptops, printers, and mobile devices.
  • Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and a wide range of software applications.
  • Respond to service requests and incidents via ticketing systems (e.g., ServiceNow, Jira, Freshservice).
  • Assist users with login issues, password resets, and system access.
  • Install, configure, and upgrade desktop hardware and software.
  • Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices.
  • Maintain standard operating environment (SOE) across all systems to ensure uniformity and security compliance.
  • Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups.
  • Monitor system performance and proactively address issues.
  • Maintain asset inventory of hardware and software licenses.
  • Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access.
  • Coordinate with the network team for advanced troubleshooting and resolution.
  • outlook Mail Configuration /0365
  • Ticketing tool Knowledge.

Preferred candidate profile

Desktop Support/IT Support Engineer/Service Desk


Job Classification

Industry: Hardware & Networking
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Operations Management
Employement Type: Full time

Contact Details:

Company: Team Computers
Location(s): Mumbai

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Keyskills:   Desktop Administration Desktop Support Desktop Engineering

 Fraud Alert to job seekers!

₹ 2.5-3.25 Lacs P.A

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Team Computers

Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...