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ServiceNow Solution Architecture(SOM) @ Ltimindtree

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 ServiceNow Solution Architecture(SOM)

Job Description

Exp: 9 years+

Loc: PAN India


Role & responsibilities


  • ServiceNow SOM Module Expertise: In-depth knowledge of the Sales Order Management application within ServiceNow, including order lifecycle, fulfilment, and orchestration.
  • Order Workflow Design: Experience designing and implementing custom order workflows, including approvals, fulfilment steps, and exception handling.
  • Lead the design and architecture of ServiceNow Sales Operations Management (SOM) solutions, ensuring alignment with enterprise IT strategies.
  • Implementation Expertise:
  • Drive end-to-end implementation of SOM modules including Event Management, Service Mapping, and Health Log Analytics.
  • Technical Leadership:
  • Provide technical guidance to development teams, ensuring best practices in configuration, customization, and integration.
  • Stakeholder Collaboration:
  • Work closely with onshore architects, business analysts, and client stakeholders to gather requirements and translate them into scalable solutions.
  • Documentation & Knowledge Transfer:
  • Create detailed technical documentation and conduct knowledge transfer sessions for support and maintenance teams.
  • Troubleshooting & Support:
  • Provide L3 support for SOM-related issues, ensuring timely resolution and root cause analysis.
  • Continuous Improvement:
  • Stay updated with ServiceNow releases and SOM capabilities, recommending upgrades and new features adoption.

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Solution Architect
Employement Type: Full time

Contact Details:

Company: Ltimindtree
Location(s): Hyderabad

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Keyskills:   SOM integration Stakeholder Collaboration Solution Integration Configuration Customization ServiceNow Sales Operations Management

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Ltimindtree

[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...