L1 Support Engineer 1 @ Team Computers

Job Description

L1 Support Engineer Job Description

Role Overview

• Serve as the first point of contact for all IT-related queries in person, via phone, email, or ticketing.
  
• Provide basic hardware, software, and network troubleshooting support.
  
• Escalate unresolved issues to L2/L3 teams following escalation protocols.
  

Key Responsibilities

• Diagnose and resolve basic hardware issues (PCs, laptops, printers, scanners).
  
• Troubleshoot software issues (OS, MS Office, VPN, antivirus).
  
• Check and fix network connectivity issues (LAN/WiFi, IP configuration, DNS, DHCP, basic switch/router checks)
  
• Install, configure, and maintain desktops, peripherals, and related IT hardware.
• Follow up with users to ensure satisfactory resolution.
  
• Escalate issues beyond L1 scope to senior support teams.
  
• Contribute to a knowledge base by documenting recurring issues and their resolutions
  

Qualifications

• Any graduation (Bachelors degree in any discipline sufficient).
  
• Freshers or professionals with up to 2 years experience in IT helpdesk or desktop support.
  

Skills & Knowledge Requirements

• Sound knowledge of computer hardware and basic networking (TCP/IP, DHCP, DNS, LAN/WiFi)
  
• Able to use ticketing systems (e.g. JIRA, ServiceNow, Zoho) and remote tools (AnyDesk, TeamViewer)
• Troubleshoot and resolve basic desktop and network issues.
  
• Install and configure hardware/peripherals (PCs, printers, routers).
  

Certification (Optional but Beneficial)

• CompTIA A+, Network+, or CCNA in progress or completed .
  

Locations & Salary

• Locations: Kanpur, Gorakhpur, Meerut, Dehradun, Sahibabad
  
• Salary: 12,000/month
  

Job Classification

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Keyskills:   Hardware Networking Hardware Troubleshooting LAN Troubleshooting VLAN Configuration VPN Server IP Configuration Network Troubleshooting