Customer Success Manager
- Ginesys
- 5 - 10 years
- Kolkata
- 11 days ago
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Job Description
Senior Customer Success Manager
Join us as a Senior Customer Success Manager - in our Customer Success Team at Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.
What Youll Achieve:
We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 10 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth.
You will:
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Heres what we are looking for with this role:
Essential Requirements:
- Bachelor's degree in Business Administration, Accounts, or a related field.
- Minimum of 10 years of experience in a customer success role, preferably in a SaaS company.
- Proven track record of managing and retaining high-value customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- Proficient in CRM software and other customer success tools.
- Ability to travel as needed to meet with customers.
- Language Proficiency : Hindi + Bengali
Desirable Requirements:
- Experience with retail ERP.
Benefits:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:
- Ginesys Academy for holistic training and development
- Comprehensive health insurance coverage
- Excellent rewards and recognition policy
- Transparent compensation policy with no unnecessary deduction in CTC
- Annual company off-site and a variety of events, celebrations throughout the year
- Travelling opportunities between our offices across the country.
- Annual Ginesys walkathon & related sporting events
- Quarterly Coffee with CEO and more!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: GinesysLocation(s): Kolkata
Keyskills: Client Retention Churn Client Relationship Client Success Upsell Account Management Customer Retention Client Account Management
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Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retail...
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