Trainee Voice Process
- Medusind
- 0 - 5 years
- Mumbai
- 10 days ago
- Email to a friend
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Job Description
Minimum Qualification: Any Graduation except Engg and Computer science Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered.
Experience 0-3 months in any international call center. Minimum typing speed of 35 WPM Basic knowledge of MS Office Preparing spreadsheets and documents Good Communication skills must be able to fluently converse in English. Must have a neutral accent No stammering and lisp
Roles & Responsibilities Outbound calls to insurances for claim status and eligibility verification
Denial documentation and further action
Calling the insurance carriers based on the appointment received by the clients
. Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software
. Calling insurance companies to get the status of the unpaid claims
. Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
Maintain the individual daily logs
. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs Work cohesively in a team setting. Assist team members to achieve shared goals.
Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies
Communication / Issue escalation to seniors if there is any in a timely manner
Punctuality is expected all the time
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: InternshipContact Details:
Company: MedusindLocation(s): Mumbai
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Medusind
Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.
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