Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary:
Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners. Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.
Essential Duties and Responsibilities :
- Develops product content for one or more software products
- Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct
- Takes occasional guidance from the manager or team lead to write new content or update existing content
- Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology
- Identifies and recommends improvements to style guides and processes
- With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help
- Exhibits an understanding of the products, industry, and business domain
- Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits
- Tests all content in an installed, pre-release version of the products.
Required Qualifications:
- Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline
- 5+ years of experience in working as an Information Developer
- Fluency in plain English, minimalism, and structured authoring
- Ability to quickly learn new tools and technologies
- Passion for enhancing the product experience
- Self-motivated, detail-oriented team-player with excellent time-management and organizational skills
- Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments
- Ability to think critically about the user journey and develop appropriate content
Preferred Qualifications:
- Experience with DITA and HTML
- Knowledge of JSON, JavaScript, Markdown, or CSS
- Knowledge of video creation and graphic creation
- Knowledge of and ability to work in command line environments
- Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z
Education:
Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline
5+ years of experience in working as an Information Developer
Information Security:
Information security is everyone s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4*** or send an email to pe***e@ro***********e. com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!