OTA Admin Support - Tours Operation
- Hahalolo Of India
- 1 - 3 years
- Kolkata
- 26 days ago
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Job Description
Key Responsibilities:
Ensure quality content creation, manage tour listings, handle guide documentation, and provide operational support to maintain high standards across all tour experiences on Soctrip platform.
- Provide administrative and operational support to ensure seamless OTA processes
- Maintain data accuracy and assist in campaign setup and partner management
- Update product listings, pricing, and inventory on OTA platforms
- Support documentation, contract uploads, and system maintenance
- Coordinate internal team schedules and tasks
- Ensure consistent quality in all uploaded OTA content
- Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip
- Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo
Requirements:
- Education: Diploma/Bachelor's in Tourism, English, or related field
- Experience: 1-3 years in tourism operations or content management
- Technical Skills:
- Excellent written communication for tour descriptions
- Photo editing and content curation
- Documentation management
- Basic knowledge of tourism regulations
Key Competencies:
- Tour content optimization (SEO-friendly descriptions)
- Multi-language content management
- Guide certification verification
- Tour itinerary standardization
- Quality audit processes
- Review moderation and response management
Performance Metrics:
- Content creation TAT: Within 24 hours
- Listing quality score: 95%+
- Documentation compliance: 100%
- Content optimization impact: 20%+ booking improvement
- Review response rate: 100% within 48 hours
Benefits:
- Dynamic and friendly global start-up work culture
- Competitive salary with regular performance reviews
- Fun team activities: monthly birthdays, events, and gifts
- Annual team building and company outings
- Supportive environment during personal or health-related situations
- Paid leave and other benefits as per company policy
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Hahalolo Of IndiaLocation(s): Kolkata
Keyskills: Content Creation & Optimization Operational Efficiency Platform & System Proficiency Documentation & Compliance Management Cross-Team Coordination Quality Control & Review Management
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Hahalolo Of India
We are from HaHaLoLo Social Network & Travel Inc. Our business industry is Social networks & OTA. Our company is the first one in the world, to focus on the travel social network with the Platform as e-co system of OTA, e-commerce, payment, and affiliate based on the updated technology by trend with...
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