OTA - Head of Tours & Experiences
- Hahalolo Of India
- 8 - 10 years
- Kolkata
- 28 days ago
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Job Description
Job Summary:
Key Responsibilities:
Lead Soctrip's Tours vertical as P&L owner, building a marketplace for tour guides and travel agencies to list customized tours, achieving $100M annual GMV while establishing Soctrip as India's premier tours and experiences platform.
- Lead the entire OTA team and drive strategic direction for OTA growth
- Set performance targets, manage budgets, and oversee partner development and campaign success
- Develop and execute OTA sales and marketing strategy
- Manage high-level partnerships with OTA platforms
- Supervise all sub-teams: Sales, Admin, Campaign, and Support
- Analyze OTA performance reports and optimize KPIs
- Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip
- Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo
Requirements:
- Education: Bachelor's degree in Tourism, Business, or related field; MBA preferred
- Experience: 8-10 years in tours/activities industry with 5+ years in leadership
- Technical Skills:
- Understanding of tour marketplace platforms (Viator, GetYourGuide, Klook)
- Knowledge of tour guide licensing and certification requirements
- Experience with experience management systems
- Understanding of commission-based marketplace models
Key Competencies:
- Proven track record of building tour guide networks (500+ guides)
- Experience with tour operator associations (IATO, TOAI, ATOAI)
- Understanding of tour types (cultural, adventure, food, private tours)
- Knowledge of tourist destinations across India
- Experience with 20-30% commission marketplace models
Performance Metrics:
- Monthly GMV target: $8.3 million
- Tour guide onboarding: 200+ monthly (150 individual guides, 50 agency tours)
- Average commission: 20-25%
- Tour quality rating: 4.5+/5
- Repeat booking rate: 30%+
Benefits:
- Dynamic and friendly global start-up work culture
- Competitive salary with regular performance reviews
- Fun team activities: monthly birthdays, events, and gifts
- Annual team building and company outings
- Supportive environment during personal or health-related situations
- Paid leave and other benefits as per company policy
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Head - Tour ManagementEmployement Type: Full timeContact Details:
Company: Hahalolo Of IndiaLocation(s): Kolkata
Keyskills: Tours Marketplace Leadership Tech & Platform Optimization P&L & Revenue Growth Quality & Experience Curation Team & Community Building Industry Partnerships
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Hahalolo Of India
We are from HaHaLoLo Social Network & Travel Inc. Our business industry is Social networks & OTA. Our company is the first one in the world, to focus on the travel social network with the Platform as e-co system of OTA, e-commerce, payment, and affiliate based on the updated technology by trend with...
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