OTA - Head of Hotel Operations
- Hahalolo Of India
- 8 - 10 years
- Kolkata
- 26 days ago
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Job Description
Job Summary:
Key Responsibilities:
Lead Soctrip's Hotel vertical as P&L owner, responsible for building and scaling hotel inventory through direct partnerships, API integrations, and strategic growth to achieve $380M annual GMV while onboarding 20000+ hotel partners Act as the key liaison between airlines and internal flight teams
- Lead the entire OTA team and drive strategic direction for OTA growth
- Set performance targets, manage budgets, and oversee partner development and campaign success
- Develop and execute OTA sales and marketing strategy
- Manage high-level partnerships with OTA platforms
- Supervise all sub-teams: Sales, Admin, Campaign, and Support
- Analyze OTA performance reports and optimize KPIs
- Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip
- Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo
Requirements:
- Education: Bachelor's degree in Hospitality Management, Business, or related field; MBA preferred
- Experience: 8-10 years in hotel/hospitality industry with 5+ years in OTA leadership
- Technical Skills:
- Expert knowledge of hotel property management systems (PMS)
- Experience with channel managers and hotel APIs
- Understanding of hotel revenue management and dynamic pricing
- Knowledge of major hotel chains and independent property operations
Key Competencies:
- Proven track record of managing hotel inventory worth $200M+ annually
- Experience negotiating hotel contracts (10-25% commission structures)
- Successfully onboarded 500+ hotels in previous roles
- Understanding of hotel distribution channels and rate parity management
- Knowledge of global hotel markets and regional differences
Performance Metrics:
- Monthly GMV target: $31.7 million
- Hotel partner onboarding: 1500+ hotels/month
- Commission margin optimization: 15-20% average
- Inventory utilization rate: 70%+
- Partner satisfaction score: 4.5+/5
Benefits:
- Dynamic and friendly global start-up work culture
- Competitive salary with regular performance reviews
- Fun team activities: monthly birthdays, events, and gifts
- Annual team building and company outings
- Supportive environment during personal or health-related situations
- Paid leave and other benefits as per company policy
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: Hahalolo Of IndiaLocation(s): Kolkata
Keyskills: Hotel Partnership & Inventory Acquisition Strategic Leadership & Team Management Data-Driven Performance Management Market Expansion & Relationship Building Technology & Distribution Expertise P&L Management & Revenue Optimization
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Hahalolo Of India
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