Key Accounts Manager - Naukri
- Info Edge
- 0 - 2 years
- Hyderabad
- 20 days ago
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Job Description
About Info Edge India Ltd Info Edge is Indias leading consumer internet company known for its strong brands in recruitment (naukri.com, naukrigulf.com, iimjobs.com, firstnaukri.com), real estate (99acres.com), matrimony (Jeevansathi.com) and education (shiksha.com).Starting with a classified recruitment online business, naukri.com, the Company has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow either through setting up of in-house brands or through the route of strategic investments and acquisitions. Zomato.com, policybazaar.com & Happily Unmarried Marketing Private Limited are our investee companies to name a few out of many. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, Info Edge is one of the very few profitable pure play internet companies in the country.These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behavior and continuously optimize and improve our systems.At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Driven by innovation, an experienced and talented leadership team and a strong entrepreneurial orientation, we pride ourselves on having a culture that promotes meritocracy. Our numerous milestones can largely be credited to an incredibly smart team working in an environment that encourages creativity and going the extra mile to develop products that people love to use and add value to our clients.About BU: Naukri.com
Naukri.com, online recruitment classifieds, is a significant player and a market leader in Indias well-established business space. The recruitment space provides all the job seeker with advisory services and caters to different elements of the job listing, employer branding, resume short-listing, career site management and campus recruitment. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.
The platform, on the online recruitment space, continues to reinforce its established leadership position in India that has given it a competitive edge in the market. The Role
Key Account Manager This role has been developed to oversee the relationships of the region with few of its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.The ideal candidate will be skillful in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our companys solutions and achieve the clients objectives to mutual benefit.The goal is to contribute in sustaining and growing our business to achieve long-term success.Job Description
Nurture
- Establish deep relationship with the portfolio of customers and strive to take the partnership to the next level
- Identify and nurture multiple influencer points within an organization including but not limited to TA, HR, Procurement and Finance
- Constantly do account mapping to identify opportunities within the customer portfolio
- Go beyond the connect with TA / HR and establish relationship with hiring managers and businesses who actually have the hiring needs for which the respective TA team is catering to
- Constantly connect with all stakeholders of clients via regular meetings, usage mailers, market analytics details, new offering mailers, etc
Solution Selling
- Understand each customers business needs deeply enough to proactively identify areas to augment client requirements using various product portfolio of Naukri.com
- Identify the relevant stakeholder and set up regular meetings to pitch the problem we are trying to solve via custom presentations, and effective solutioning
- Identifying problems and converting them to opportunities for upselling / cross selling, thereby increasing the wallet-share at every customer
- Constantly offer pilots (paid or otherwise) to showcase newer offering, capture the delivery, effectively present RoI to the teams
- Ability to replicate the success within one business of a customer in other relevant businesses, thereby creating sub customers within an organization
- Ability to act as a partner who can effectively discuss and offer suggestions regarding any recruitment-based clarifications
Data Crunching
- Regularly monitor the usage of customer subscriptions and proactively keep the relevant stakeholders in loop for any need of intervention in terms of ensuring better usage or regarding the need of top ups before the inventory expires
- Ability to effectively read various data points pertaining to a customers usage of the products subscribed and prepare custom QBR presentations
- Connect with all relevant stakeholders on a quarterly basis to review the usage and effectively communicate how their subscription is being able to add value
- Ability to convert all available data to valuable information that will help customers take informed decisions
Stakeholder Communication
- Ability to communicate effectively with both internal and external stakeholders
- Act as a liaison between the customers and internal teams tech, support, product to ensure all customer feedbacks reach the relevant teams
- Ability to identify needs of the hour in terms of product improvements, new product needs, process improvements, and communicate the same to the relevant internal stakeholders
Ideal Skills
- Excellent written and oral communication
- Interpersonal skills & Good Negotiator
- Ability to think and communicate in a structured manner
- Ability to analyze data and convert into knowledge
- Ability to work cross-functionally
- Creative ability to connect seemingly disparate information
- Market knowledge & Sector understanding
- Tactful and Persuasive
- Can do Attitude
Job Classification
Industry: InternetFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Hyderabad
Keyskills: Client Servicing Client Retention Client Relationship
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