Client Onboarding | Customer Support | Job Hai | Noida
- Info Edge
- 1 - 3 years
- Noida, Gurugram
- 3 days ago
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Job Description
Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry!
About InfoEdge Info Edge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage.
About BU - Job Hai
Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida.
Role Overview:
As a Recruiter Onboarding Executive, you will be responsible for reviewing recruiter profiles, validating supporting documents, and conducting verification calls to ensure legitimacy and trustworthiness of recruiters onboarding onto our platform. You will play a critical role in maintaining platform integrity and ensuring only authentic recruiters are allowed to post jobs.
Key Responsibilities:
- Review recruiter profiles submitted through the platform for completeness and accuracy
- Verify and validate submitted documents (e.g., business proof, ID proofs, email domain)
- Conduct verification calls to recruiters to cross-check key details such as job role, salary, company background, etc.
- Identify red flags such as fake profiles, suspicious activity, or inconsistent information
- Tag and flag recruiters as per SOPs (e.g., blacklist, greylist, red flag, non-repeat verified)
- Maintain accurate and updated logs of actions taken in CRM or internal tools
- Collaborate with audit, compliance, and tech teams for escalations or special cases
- Follow TAT and quality standards set by the onboarding team
Key Requirements:
- Bachelor's degree in any discipline
- 1- 2 years of experience in customer support, KYC, operations, or verification roles
- Excellent communication skills (Hindi & English) both written and verbal
- Ability to handle high volumes while maintaining accuracy
- Strong attention to detail and process orientation
- Comfortable with CRM tools and Google Workspace (Sheets, Docs, etc.)
- Ability to work independently and in a team
Preferred:
- Experience in recruitment tech, BPO/KPO, or background verification processes
- Familiarity with fraud detection or document verification workflows
Ready to launch your career with Info Edge?
Connect with VRINDA GUPTA for more insights
Email - vr*********a@na***i.com
LinkedIn - https://www.linkedin.com/in/vriiindaa/
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: Customer Service Business Acquisition Customer Support Client Onboarding Client Acquisition Document Verification Customer Retention
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