Principal Lead- Service Now ITSM Consultant
- Zensar
- 3 - 10 years
- Hyderabad
- 3 days ago
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Job Description
Key Responsibilities
Strategic Planning:
- Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
- Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.
Module Configuration and Customization:
- Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
- Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
User Story Definition and Prioritization:
- Work closely with business units to gather requirements and define user stories for enhancements and new features.
- Prioritize backlog items based on business value, strategic goals, and user needs.
Cross-functional Collaboration:
- Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
- Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.
Change Management:
- Implement effective change management strategies to ensure smooth adoption of new features and processes.
- Provide training and documentation for end-users to maximize platform utilization.
Release Planning and Execution:
- Plan and manage product releases, coordinating with development, testing, and deployment teams.
- Monitor release progress and resolve any roadblocks or issues that arise during implementation.
- User Acceptance Testing (UAT):
- Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
- Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.
Continuous Improvement:
- Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
- Stay up to date with ServiceNow platform capabilities and industry best practices.
- Stakeholder Engagement and Communication:
- Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
- Address questions, concerns, and feedback to ensure alignment and transparency.
Vendor Management:
- Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
- Evaluate and recommend third-party applications or integrations to enhance the platform.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Hyderabad+ View Contact
Keyskills: Stakeholder Engagement Change management development testing ITSM Strategic planning UAT Management Continuous improvement User acceptance testing Monitoring
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