Frontline Support Engineer - Advertiser @ Taboola

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Frontline Support Engineer - Advertiser

Taboola
2 - 7 years
Noida, Gurugram
1 year ago
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Job Description

Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

The position requires troubleshooting complex web and backend technology issues and excellent communication skills. The Support Engineer works closely with various teams within the company, including 3 rd level, Professional Services teams and the various business units.

What are some of the things you do on a day-to-day basis?

Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1 st level support

Manage assigned cases to meet service agreement levels

Ongoing support and working closely with the business teams throughout the company

What are the skills a good Support Engineer needs to have?

Proven experience with internet technologies including: HTML, CSS, Javascript and SQL

Troubleshooting experience

Ability to understand flows and provide creative technical solutions

Fluent English and excellent customer facing and communication skills (verbal and written)

Ability to comply with tight deadlines

Multi-tasking, self-learning, highly motivated and a team player

Preferred experience :

Experience in a technical support position atleast 2yrs

Experience in a multinational organization

Publishing industry background

Job Classification

Industry: Internet
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: Taboola
Location(s): Noida, Gurugram

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Keyskills: Digital media Backend Service level Publishing Web technologies Javascript HTML Troubleshooting Technical support SQL

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Taboola

\n\nXebia-is an international IT consultancy organization where craftsmanship and knowledge management are the key success factors. We offer a great place to work for true knowledge workers, with an inspiring work environment and colleagues to learn from. The company\'s mission is \'Authority\'. We ...

Frontline Support Engineer - Advertiser @ Taboola

Home > Software Development