Operations Management Senior
- TekWissen
- 6 - 10 years
- Chennai
- 5 days ago
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Job Description
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet
Job Title: Operations Management Senior
Location: Chennai
Work Type: Hybrid
Position Description:
- Senior ITSM Operations & Reporting Analyst
- We're looking for a motivated and experienced Senior Analyst to join our team. In this hybrid role, you'll be key to improving our IT Service Management (ITSM) processes, especially around Incident Management.
- You'll use your expertise in data analysis, reporting (primarily with Qlik Sense, Power BI and ServiceNow), and process governance.
- Some part of this role involves acting as a Scrum Master, leading agile initiatives for operational improvements.
- You'll help us identify trends, ensure data quality, and drive continuous improvement and automation.
Skills Required:
- IT Operations, Ad Hoc Reporting, Continuous Improvement Process
Skills Preferred:
- Java Full stack
Experience Required: Required Skills & Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field.
- 6+ years of experience in IT Service Management (ITSM) operations.
- Deep understanding and proven experience in Incident Management, including handling major incidents and post-mortems.
- Exceptional proficiency in Power BI, including advanced data modeling and dashboard design.
- Strong hands-on experience with ServiceNow (admin/developer experience is a big plus), including data extraction, reporting, and configuring modules like Incident, Problem, and Change.
- Proven experience as a Scrum Master with a solid grasp of agile methodologies.
- Expertise in Jira administration and management (workflow configuration, reporting, board setup).
- Ability to analyze large datasets to identify trends, patterns, and anomalies, especially in incident management.
- Excellent analytical, problem-solving, and communication skills.
- Proactive, self-starter with a strong drive for continuous improvement.
Experience Preferred:
- Contribute to discussions and initiatives applying Site Reliability Engineering (SRE) principles to improve the reliability and resilience of our services.
- Explore and assess the application of AI/ML tools within the ITSM landscape to enhance automation, prediction, and operational efficiency.
Experience Required:
- 6+ Years
Education Required:
- Bachelor's Degree
Education Preferred:
- Associate Degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Job Classification
Industry: Electronics Manufacturing (Electronic Manufacturing Services (EMS))Functional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Other Program / Project Management - OtherEmployement Type: ContractContact Details:
Company: TekWissenLocation(s): Chennai
Keyskills: Java Fullstack Ad Hoc Reporting IT Operations
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