Jira Service Management (JSM) Developer / Administrator
- Microexcel
- 1 - 7 years
- Kolkata
- 28 days ago
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Job Description
This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility.
Key Responsibilities
JIRA Service Management Configuration & Development
- Design and configure JSM projects, request types, SLAs, and workflows.
- Create dynamic forms with conditional logic and custom field behavior.
- Build customer-friendly portals and help centers for support ticketing.
- Develop custom dashboards and queues for support teams.
- Implement complex automation rules using ScriptRunner and native JIRA automation.
- Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc
- Automate processes like ticket assignment, notifications, and escalations.
- Create and manage JIRA Software and Work Management projects for IT, development, and business teams.
- Configure boards (Scrum/Kanban), epics, stories, and task hierarchies.
- Maintain governance standards: templates, permissions, naming conventions.
- Enable agile best practices: sprint tracking, backlog grooming, and reporting.
- Manage user roles, permissions, and license allocations.
- Perform regular audits and health checks; ensure platform hygiene.
- Maintain comprehensive documentation of all configurations and changes.
- Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering.
- Train users, leads, and stakeholders on dashboards, filters, reports, and best practices.
- Act as the subject matter expert for JIRA-related problem-solving and process optimization.
- 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center)
- 2+ years of experience in JIRA Project Management (Software or Business)
- Strong expertise in configuring workflows , automations , custom fields , permissions
- Proficiency in JQL , ScriptRunner , and integration using REST APIs
- Experience setting up agile boards (Scrum/Kanban) and managing project structures
- Familiarity with ITIL/ITSM frameworks and Agile methodology
- Excellent stakeholder communication, problem-solving, and documentation skills
- Atlassian Certifications (ACP-120, ACP-610, ACP-620)
- Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins
- Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy)
- Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture
- Experience conducting user training or leading JIRA adoption initiatives
- Opportunity to work with a leading global technology solutions provider
- Remote flexibility while supporting enterprise-grade platforms
- Exposure to cross-functional projects across ITSM, DevOps, and business domains
- Collaborative work culture with a performance-driven environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: MicroexcelLocation(s): Kolkata+ View Contact
Keyskills: Service management Automation Ticketing Project management Scrum Agile methodology Customer service microsoft JIRA Remedy
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Microexcel
Microexcel Inc., is a global leader in providing innovative and comprehensive software solutions and services. Founded in 2001, Microexcel merges people and technology to deliver the most value and return on investment for customers. With headquarters in Secaucus, NJ, and offices worldwide, Microexc...
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