Cisco Collaboration - L2
- Black Box
- 5 - 9 years
- Bengaluru
- 1 month ago
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Job Description
Primary Roles Responsibilities:
- Manage, support, and troubleshoot Cisco Unified Communications products including Unified Communications Manager(CUCM), Unity Connection(CUC), IM Presence(IMP), Contact Center Express(UCCX), and Expressway Clusters.
- Strong understanding and knowledge of Cisco voice gateways, CUBE, and other SBCs.
- Strong understanding and knowledge of voice protocols such as SIP, MGCP, SSCP, H.323, RTP, and RTCP
- Strong understanding and knowledge of networking concepts such as TCP/IP, DNS, DHCP, and TFTP
- Proficiency with monitoring and troubleshooting tools like RTMT, Dialed Number Analyzer, Packet Capture tools etc.
- Knowledge of UCCX Scripting will be considered as an added advantage.
- Manage Tickets, incident, problem, change development requests via ITSM
- Learn to understand the customer environment (technical and political) and when to escalate.
- Participate in the modification and continual improvement of the both the professional services project documentation and related processes.
- Assist remote technicians in troubleshooting whenever required.
- Work with Vendors and Telcos whenever required.
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products services that Black Box supports.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Perform other duties as assigned
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: Blackbox AnalyticsLocation(s): Bengaluru+ View Contact
Keyskills: Service delivery MGCP Networking DNS RTCP SIP delivery operations cisco DHCP Monitoring
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