Agm Call Center - Ho
- Frankfinn
- 13 - 23 years
- Noida, Gurugram
- 10 hours ago
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Job Description
To look after 700 seats outbound call centre operations and deliver high productivity
through controlling, monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments,
performance reviews, capacity planning, and cost/benefit analyses; defining user
requirements; establishing technical specifications, and production, productivity, quality,
and customer-service standards; contributing information and analysis to organizational
strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response
systems, and voice networks; designing user interfaces; developing and executing user
acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance;
identifying and resolving problems; preparing and completing action plans; completing
system audits and analyses; managing system and process improvement and quality
assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting,
training, assigning, coaching, counseling, and disciplining employees; administering
scheduling systems; communicating job expectations; planning, monitoring, appraising, and
reviewing job contributions; planning and reviewing compensation actions; enforcing
policies and procedures.
Prepares call center performance reports by collecting, analyzing, and summarizing data
and trends.
Roles and Responsibilities
To look after 700 seats outbound call centre operations and deliver high productivity
through controlling, monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments,
performance reviews, capacity planning, and cost/benefit analyses; defining user
requirements; establishing technical specifications, and production, productivity, quality,
and customer-service standards; contributing information and analysis to organizational
strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response
systems, and voice networks; designing user interfaces; developing and executing user
acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance;
identifying and resolving problems; preparing and completing action plans; completing
system audits and analyses; managing system and process improvement and quality
assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting,
training, assigning, coaching, counseling, and disciplining employees; administering
scheduling systems; communicating job expectations; planning, monitoring, appraising, and
reviewing job contributions; planning and reviewing compensation actions; enforcing
policies and procedures.
Prepares call center performance reports by collecting, analyzing, and summarizing data
and trends.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: FrankfinnLocation(s): Noida, Gurugram
Keyskills: voice call center operations system audit outbound telesales business development outbound calling corporate sales sales inside sales b2b sales operations lead generation quality assurance outbound leadership outbound sales telemarketing communication skills
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