Team Lead @ People Group

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Team Lead

People Group
3 - 7 years
Delhi, NCR
10 days ago
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Job Description

Roles and Responsibilities

Manage a team of customer support representatives to achieve exceptional service levels.
Develop and implement effective training programs to enhance team performance and product knowledge.
Collaborate with cross-functional teams to resolve complex customer issues and improve overall process efficiency.
Analyze KPIs such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, and CES to drive business growth and optimize operations.
Ensure compliance with quality standards and regulatory requirements.

Job Classification

Industry: E-Learning / EdTech
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: People Group
Location(s): Delhi, NCR

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Keyskills: Customer Service Customer Support b2c Voice Process Customer Handling

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₹ 4-7 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...

Team Lead @ People Group

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Team Lead

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