Job description
Hiring for Leading ITES Company in Divyashree Towers ,
Bannerghatta Road , Bangalore for
NON VOICE Customer Support Chat process ---
SALARY FRESHERS -- Rs 3.20 LPA
SALARY FOR 1 YEAR EXP - Rs 4.16 LPA
( UG / Grads both eligible with good Eng. writing skills )
Key Highlights: --
1: Graduate/UG Fresher
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cabs
6: Excellent Communication Skills
7: Immediate Joiners Preferred
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
CALL / WA -- RESUME --AND WRITE -- NON VOICE - BANGALORE-- DIVYASHREE TOWERS
DEVIKA -- 9821182***
MAHVISH 9628373***
SIMRAN 9821182***
RIYA 9628373***
Key Responsibilities:-
Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.
Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Keyskills: Communication Skills Fluent English Written Communication Typing Skills English Language Verbal Communication Computer Skills Strong Communication Skills Interpersonal Skills