Kickstart Your Career in Technical Support! Fresher and Experience @ Rivera Manpower

Job Description

GREETINGS!!

We are hiring for technical support associate

For further queries, feel free to call or share your CV to

Priyanshu 8884496***

Shiva 7996772***

Muskaan 8884496***

Job role: Tech advisor

Salary :

Fresher:4.7 lpa

Experience: 6lpa

US rotational shift

Location: BTM Layout

Only graduate freshers

Experience with under graduation is fine

Job Description:

We are looking for a dynamic and tech-savvy Technical Support Executive to join our growing team. The ideal candidate will provide first-level support to customers, troubleshoot technical issues, and ensure timely resolution to enhance customer satisfaction.

Key Responsibilities:

• Respond to customer queries via calls, chats, and emails regarding product or service issues
  
• Troubleshoot technical problems related to hardware/software/networking (based on process)
  
• Guide users through step-by-step solutions or escalate complex issues to higher support levels
  
• Ensure accurate documentation of customer interactions and issue resolutions
  
• Maintain high levels of customer satisfaction through professional communication
  
• Follow SLA and ticketing procedures as per company standards
  
• Keep up to date with product knowledge and updates
  

Requirements:

• Graduate in any discipline (Engineering preferred for certain tech roles)
  
• 05 years of experience in technical support/customer service
  
• Strong understanding of computer systems, mobile devices, and technical concepts
  
• Excellent problem-solving and multitasking skills
  
• Comfortable working in rotational shifts (24/7 support model, if applicable)
  
• Experience with CRM/ticketing tools is a plus
  

Preferred Skills:

• Knowledge of basic networking concepts (IP, DNS, routers, firewalls, etc.)
  
• Familiarity with Windows/Linux/Mac OS troubleshooting
  
• Certifications like CompTIA A+, CCNA, or Microsoft Support are an advantage
  

Perks & Benefits:

• Competitive salary + incentives
  
• Paid time off & sick leave
  
• Learning and development
  
• Fun, collaborative work culture

Thanks and regards,

Rivera Manpower Services

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Keyskills:   Communication Skills IT Service Desk IT Helpdesk L1 Support International Technical Support Network Support Voice Process IT Support Troubleshooting Customer Support Desktop Support Technical Helpdesk Technical Support Technical Voice Process International Voice