Service Relationship Manager - Affluent Banking @ Indusind Bank

Job Description

Job Summary:

• Handle Affluent Desk as Service Manager for cluster of Branches
• Manage overall service pertaining to Mapped clients of Affluent channel

Overall Job Description:

• Provide Exceptional service to mapped clients of Affluent channel for cluster of branches
• Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
• Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
• Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
• Monitor Daily account balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
• Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration
• Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
• Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
• Generate quality references for opening new accounts from existing mapped customers
• Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma.
• Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
• Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)

Preferred Skill Set

• Excellent Communication skills
• Service Oriented with Knowledge of Banking Products will be a good advantage
• Minimum 3-5 years in Service
• Customer query & escalation handling
• Handling account instructions FTR

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Service Operations Management Banking Operations Service Delivery Service Desk Service Operations HNI Sales Branch Operation Teller Operations