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SAP IS-U Customer Engagement Consultant @ Capgemini Technology

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 SAP IS-U Customer Engagement Consultant

Job Description

    SAP IS-U Customer Engagement Consultant 6+ Years

    Location: India (Mumbai, Bangalore, Pune, etc.)
    Experience: 6+ years in SAP IS-U domain
    Employment Type: Full-Time

    Role Overview:

    As a Customer Engagement Consultant in the SAP IS-U space, you will work with utility clients to implement and optimize customer-facing processes using SAP solutions. You will be involved in requirement gathering, solution design, configuration, and support.

    Key Responsibilities:

    • Analyze and design SAP IS-U Customer Service (CS) and CRM processes.
    • Configure and support Customer Interaction Center (CIC), move-in/move-out, billing inquiries, and service orders.
    • Collaborate with technical teams for enhancements and integrations.
    • Participate in S/4HANA migration and digital transformation projects.
    • Provide training and documentation for end-users and stakeholders.

    Required Skills:

    • Minimum 6 years of experience in SAP IS-U CS/CRM.
    • Strong understanding of utility business processes.
    • Hands-on experience with SAP ECC or S/4HANA.
    • Excellent communication and client-facing skills.

     

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: IT Operations / EDP / MIS
Functional Area: Not Specified
Role/Responsibilies: SAP IS-U Customer Engagement Consultant

Contact Details:

Company: Capgemini Technology
Location(s): Bengaluru

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Keyskills:   customer service sap is-u crm

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₹ 6 to 11 Yr

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Capgemini Technology

Capgemini Technology Services India Limited Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise ...