Senior Officer - Retail Branch Operations - Housing- Branch Operations
- Tata Capital
- 2 - 6 years
- Mumbai
- 3 days ago
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Job Description
- Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members
- o Ensure adequate coordination with centralized operations team to maintain high quality service and customer satisfaction
- o Ensure product awareness among operations team to enable them to handle a walk in customer and guide the operations team to cross sell the companys products to walk in customers o Accountable for back end operations of the branch and adhere to TAT and SLAs for all operations activities
- o Accountable for accurate cash management and tallying of accounts in the system with the help of tellers and assistant branch managers; ensure compliance of end of day branches reconciliation o Oversee branches administration activities including coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping o Ensure process level compliance through accurate document collection from customers and adherence to NHB/RBI regulations around KYC, AML, operational risk, customer service, etc
- for branch operations o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge
- o Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance
- o Foster collaborate relationships with sales managers to ensure optimal communication and focus between sales and processing
- o Ensure nil critical and repeated audit observations as well as nil open customer complaints beyond defined time lines o Review operational scorecards to determine root cause of exceptions and detect trends
- Identify training opportunities, potential system or process enhancements, and performance development needs
Location - mumbai,delhi,pune,bangalore,hyderabad,chennai
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Tata CapitalLocation(s): Mumbai+ View Contact
Keyskills: customer service retail branch operations sales branch operations kyc aml team handling business development branch administration auditing cross selling internal audit branch management retail branch banking marketing relationship management
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